Cii Group

We want to put things right

At Cii Group, our goal is for you to receive quality advice and to experience excellent client service. However, if you have a complaint or concern, we would like to hear from you.

Our philosophy and process

Cii Group is committed to treating complaints seriously and resolving them as quickly and fairly as possible.

We have an internal complaints process to ensure that all complaints are handled appropriately.

Click here to see our full complaints process

When a concern or complaint is raised, Cii Group recognises the need for:

Your first point of contact

Most problems can be resolved by speaking with your Cii Group adviser. However, should you be unable to resolve your query with your adviser or would prefer to contact someone in the Cii Group office, please refer to the details below.

Email Us: enquiries@ciigroup.co.nz

Write Us: Cii Group Ltd, PO Box 48, Dunedin, 9054

Phone Us: 03 474 5519

The Financial Service Complaints Limited

Cii Group is a member of an external dispute resolution scheme (FSCL Scheme).

Membership of the FSCL Scheme is voluntary and is independent, impartial and free to consumers.

This scheme may be able to assist you to resolve your complaint, but only after you have made use of Cii Group's internal complaints process.

If you feel your complaint has not been resolved to your satisfaction by Cii Group, you may be able to refer your complaint to the FSCL. Please note that complaints to the FSCL need to meet certain criteria. For information on the service offered by the FSCL and the types of complaints they can consider, please click here to visit the FSCL website.